terms & conditions

1 Parties and conclusion

Your contractor is moi-basics GmbH, Verena-Conzett-Strasse 7, 8004 Zürich.

By clicking the button „complete my purchase“ you give a binding order of the products in your shopping cart.

You will receive the order confirmation immediately after placing the order. The purchase price is due for payment with the „confirmation“ of the order. The goods remain the property of moi-basics GmbH until full payment.

 2 Prices

For orders via our online store, prices apply which are listed at the time of order. The prices are final swiss prices which means that they contain a value added tax (VAT) of 7,7%.

 3 Shipping & Delivery

All shipments are dispatched by Swiss Post.

SWITZERLAND: Free shipping on all orders. (standard, please allow 2-3 days)

EUROPE: You can choose between Priority without tracking or with tracking. The shipping is climate neutral. Please note that lost shippings without tracking cannot be refunded. Please allow 2-4 days delivery time.
Up to 0.25kg: CHF 7.- or CHF: 12.- (with tracking).
Up to 0.5kg: CHF 12.- or CHF: 17.- (with tracking).
Up to 1kg: CHF 18.- or CHF: 23.- (with tracking).

ALL OTHER COUNTRIES: You can choose between Priority without tracking or with tracking. The shipping is climate neutral. Please note that lost shippings without tracking cannot be refunded. Please allow 4-7 days delivery time.
Up to 0.25kg: CHF 10.- or CHF: 15.- (with tracking).
Up to 0.5kg: CHF 15.- or CHF: 20.- (with tracking).
Up to 1kg: CHF 25.- or CHF: 30.- (with tracking).

Please note that when ordering from abroad additional customs fees maybe charged by the country of origin. These costs must be taken by the buyer. We cannot  take responsibility for delays due to customs clearance when shipping outside of Switzerland. Due to the Covid-19 Situation, international shipping might take longer than usual.

4 Return and refund policy 

For reasons of hygiene we cannot accept returns.

Only if there is an obvious production error, you can return the item and it will be replaced. This applies to unworn items only. Please return to: moi-basics GmbH, Verena-Conzett-Strasse 7, CH - 8004 Zurich. Goods that get lost during shipment cannot be replaced. We recommend to use a tracking number when returning goods.

5 Method of payment

You can either pay by PostFinance, Twint, Paypal or Credit Card. (Visa, American Express, Mastercard). You can choose the method of payment in your shopping cart. Payment is only debited at time of order confirmation.

6 Jurisdiction

Jurisdiction is Zurich. Thereby, swiss law applies exclusively.